Return Policy
Thank you for your purchase of The Peg Pocket. We are committed to ensuring your satisfaction with our product. If for any reason you are not completely satisfied, please review our return policy below.
Return Period: You may return The Peg Pocket within 30 days of the date of purchase for a full refund or exchange, subject to the terms and conditions outlined below.
Condition of Returned Item: The Peg Pocket must be returned in its original, unused condition, with all original packaging, parts, and accessories. Items that have been used, damaged, or altered will not be eligible for a return or refund.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.
Return Process: To initiate a return, please contact our customer service team at info@thepegpocket.com. We will provide you with instructions on how to return your item and process your refund or exchange.
Refund Method: Refunds will be issued to the original method of payment. Please allow up to 7-14 business days for the refund to be processed and reflected in your account.
Shipping Costs: Customers are responsible for all return shipping costs. Shipping and handling fees are non-refundable.
Exceptions: If The Peg Pocket is found to be defective or damaged upon arrival, please contact our customer service team immediately for assistance. In such cases, we will cover the return shipping costs and provide a replacement or full refund.
Exchanges: If you wish to exchange The Peg Pocket for a different size, please follow the return process outlined above. The replacement item will be shipped to you once we receive and inspect the returned product.
Contact Us: If you have any questions or concerns regarding your return, please do not hesitate to contact our customer service team at Peg Pocket 5 Bedford Street #1376 Burlington, MA 01803 (781) 888-8783.
We appreciate your business and hope that The Peg Pocket meets your expectations. Our goal is to provide a convenient and reliable solution for securing hockey nets while preserving their integrity and ensuring player safety.